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SLTMOBITEL 5G

Experience the power of next-generation 5G connectivity, delivering ultra-fast speeds, low latency, and seamless performance on Sri Lanka’s most reliable network — SLTMOBITEL.

 

 

 

Step Into the Future with 5G

Unlock a new level of speed and connectivity with 5G. To experience the power of next-generation performance, all you need is a 5G-enabled device, a 5G plan, and access to a 5G-covered location. Once connected, enjoy blazing-fast downloads, seamless streaming, ultra-low latency, and a smoother digital experience like never before.

Experience what’s next. Experience 5G.

 

1. What is Mobitel 5G?+

Mobitel 5G is the next generation of mobile network technology after 4G. It provides much faster internet speeds compared to 4G and improved performance

Speed Experience

  • Downlink Peak Speed: Up to 1.5 Gbps
  • Average Speed: Around 300 Mbps
2. What kind of experience should customers have with 5G?+
  • Faster browsing
  • Smooth streaming and Faster Downloads
  • Better gaming responsiveness.
3. What do I need to use 5G?+

To connect to 5G, you need:

  • A 5G Phone: Ensure your smartphone supports 5G.
  • 5G Coverage: You must be in a 5G-covered area (major cities and towns).
  • The Right SIM: Any 4G-supported SIM or eSIM will work. (Old 3G-only SIMs will not work).
  • An Eligible Plan: You must be on one of our 5G-ready packages.
4. Do I need a new SIM card to experience 5G?+
  • Physical SIM: No, as long as your current SIM is 4G-supported.
  • eSIM: All Mobitel eSIMs are automatically 5G-ready.
5. How do I enable 5G on my phone?+

Go to your phone settings and follow these steps-

Brand Steps to Enable 5G
Apple (iPhone) Settings → Mobile Data → Mobile Data Options → Voice & Data → Select 5G On or 5G Auto.
Samsung Settings → Connections → Mobile Networks → Network Mode → Select 5G/LTE/3G/2G (Auto).
Huawei Settings → Mobile Network → Mobile Data → Preferred Network Type → Choose 5G/4G/3G/2G Auto.
Xiaomi Settings → SIM Cards & Mobile Networks → Select your SIM → Preferred Network Type → Choose 5G Preferred.
Vivo Settings → Mobile Network → SIM 1 / SIM 2 → Preferred Network Type → Select 5G/4G/3G/2G (Auto).
6. What happens to customers who are already using these packages?+
  • Prepaid Customers: To enjoy 5G, simply activate any of the eligible prepaid plans prepaid link.
  • Postpaid Customers: If you are already subscribed to an eligible postpaid plan or add-on, 5G will be automatically available as part of your plan
7. What will Happen if I run out of Data?+
  • Prepaid: Once your bundle of your 5G supported package is over, your device will no longer connect to the 5G network until a new eligible plan is activated.
  • Postpaid (Add-ons): 5G will deactivate once the one-time bundle is fully conusmed.
  • Postpaid (Base Plans): 5G service will remain active despite the bundle availability as long you remain in the active package.
8. What factors may prevent a customer from experiencing 5G connectivity even while being in a 5G-covered area?+

Common Reasons

  • Phone doesn’t support 5G – Phone OS is not up to date.
  • 5G is turned off in device settings
  • Not on a pack which is mentioned Above.
  • Sim cards do not Support
  • Indoors where 5G is weak
  • Device Requires toggle flight mode for 5G to connect

 

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