mCash | Mobitel

What is this offer?

This is a special offer for Mobitel customers to activate the mCash Account. The Mobitel customers who activate for mCash will eligible to get a 100% Cashback on the top-up value. The maximum value of cashback is Rs.500.

How to register for mCash?

Dial #111# and follow the steps to register for mCash free of charge.

What should be done after registered for mCash top-up?

Once registered with mCash, customer should top-up mCash.

How to top-up mCash?

Using the mobile or internet banking facility of Commercial Bank, Hatton National Bank, Sampath Bank, Pan Asia Bank or Cargills Bank Account.

Visiting any mCash touchpoint island-wide, such as Mobitel, SLT Teleshops, Singer Mega, Singer Plus, SISILWorld, Singer Homes, Keells Super, Softlogic, Sathosa, SDB, Amana Bank, Lanka Bell branches, Pay & Go Kiosks and to over 25,000 mCash Retailer island-wide.

What could be done from the Cashback amount?

The cashback amount is similar to a mCash top-up which means the value could be used for any mCash Transaction.

How to make a payment using mCash?

Payments can be done by dialing #111# or Login to mCash App. Customer can use mCash to make the following transactions

Send Money from mCash Account to another mCash Account
Mobile Bill Payments & Reloads
Utility Payments
Insurance Payments
Leasing & Loan repayments
Payments for good purchases.

What is the promotion duration?

This is a limited time offer from 20th October - 31st December 2020

What are the Terms and Conditions of this promotion?

This is offer is valid for the new customer registrations only.
The cashback is valid on the first top-up value and the maximum value of cashback is Rs.500.00
This offer is limited on a First Come First Serve basis.
Customers are expected to use the promotion in good faith and if Mobitel (Pvt) Ltd identifies that a Customer is misusing the mCash promotion or if he/she is not adhering according to Fair User Policy, then the customer shall be suspended from enjoying the service as deemed necessary by Mobitel.
Mobitel (Pvt) Ltd deserves the right to conclude the databack offer at any point of time

Click Here for More Information

FAQ's

1. What is meant by Online Payment through mCash?

You can now shop online to purchase various goods and services from Online Merchants and pay using mCash.

2. How to increase mCash balance in the mCash Account?

You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account. Or you could ask a friend and family member to P2P Transfer some money to you.

3. How do I make an Online payment using mCash?

You need to have mCash in your Mobile, so Top Up at any mCash Retail Point / Mobitel Branch / Singer Mega / SLT.

Step 01 – Visit the Merchant’s Website (eg: www.mystore.lk)
Step 02 - Shop Online and proceed to the Check Out page
Step 03 - Select mCash as the payment option
Step 04 - Enter you Mobile Number and mCash PIN
Step 05 – Enter the 5 digit code (OTP) received via SMS
Step 06 – Confirm the Payment
Step 07 - You will receive an SMS confirming the transaction

Thereafter you could contact the Merchant on their hotline with regard to receiving your goods/services.

4. Transaction is failing, why is that?

Insufficient Balance

Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)

Incorrect PIN or OTP (5 digit code)

Customer should enter the correct PIN on the IPG login page and then correctly enter the OTP (5 digit code) received via SMS to his/her phone.

Internet Connection

Customer should be connected to the internet and should use a suitable browser

Transaction Limit

Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.

Who is eligible for the Insurance Bill Wipe Out Promo?

Any customer who pays for their Life Insurance Premium via mCash ( Own Wallet ) or
Any customer making cash payments for their Life Insurance Premium at any Mobitel Branch / Singer Mega / SLT or at appointed mCash Merchant Points

What is the validity period of the promotion?

1st February 2014 to 31st December 2014 ( Includes both days )

How do I make a payment using my Mobitel phone via mCash ?

Manage Institutes List

Step 1: Dial #111# and select “Institute Payments”

Step 2: Select “Manage Institute List”

Step 3: Select “Add Institute List”

Step 4: Select “Insurance”

Step 5: Select the Insurance Company

Step 6: Enter your PIN

Step 7: Enter any name for your Policy

Step 8: Enter your Insurance Policy Number

Step 9: Re-Enter your Insurance Policy Number

Step 10: Confirm your Insurance Policy Number

Step 11: You will receive a SIX digit Reference Number for each registered Policy Number

Pay Institute

Step 1: Dial #111# and select “Institute Payments”

Step 2: Select Pay Institute

Step 3: Select “Insurance”

Step 4: Select the Institute you wish to make the payment to

Step 5: Enter your PIN

Step 6: Select the Policy Number you wish to make the payment to

Step 5: Enter the amount

Step 6: Confirm the Transaction

Step 7: You will receive a confirmation message upon a successful payment

How do I make a payment at any Mobitel Branch / Singer Mega / SLT ?

Step 1: Provide your Mobitel mobile number

Step 2: Provide your insurance Company Name

Step 3: Provide your Insurance Policy Number or Six Digit Reference Number

Step 4: provide the amount with the applicable transaction fee

Step 5: You will receive a confirmation message upon a successful payment

How do I make a payment at any appointed mCash Merchant Points?

Step 1: Provide your Mobile number (Any Mobile Number)

Step 2: Provide your insurance Company Name

Step 3: Provide your Insurance Policy Number

Step 4: provide the amount with the applicable transaction fee

Step 5: You will receive a confirmation message upon a successful payment

What are the Insurance companies entitled for the Promotion ?

Sri Lanka Insurance Corporation
Limited
Ceylinco Life
Ceylinco Insurance PLC
AIA Insurance Lanka PLC
Union Assurance PLC
Janashakthi Insurance PLC
Asian Alliance Insurance PLC
HNB Assurance PLC
Allianz Insurance Lanka Ltd
Amana Takaful PLC

Is there any Transaction Fee?

Transaction fee of Rs 20/= will be charged for the below institutes

Asian Alliance Insurance PLC
Amana Takaful PLC

Is there any Transaction Fee for other insurance Institutes?

No , There’s no Transaction Fee for the below Institutes, It’s absolutely free.

Sri Lanka Insurance Corporation Limited
Ceylinco Life -Ceylinco Insurance PLC
AIA Insurance Lanka PLC
Union Assurance PLC
Janashakthi Insurance PLC
HNB Assurance PLC
Allianz Insurance Lanka Ltd

What is the Minimum & Maximum Insurance bill amount to be wiped out?

Minimum transaction amount –Rs 20/=

Maximum transaction amount-Rs 10,000/=

How do you award the Bill Wiped out prize?

For mCash registered customers –To their mCash wallet

Other Customers – To their mCash wallet (Free SIM pack will be given)

Transaction is failing, why is that?

Customer should enter his/her correct PIN.

Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.

What are Commercial Bank ATMs that mCash Customers can use to Withdraw cash?

Following CardLess ATMs of Commercial Bank will be available for mCash Cash-Out service. All other Commercial Bank ATMs will be activated for this service very soon.

AKBAR BROTHERS- COLOMBO	334, T.B.JAYA MAWATHA,COLOMBO-1
AMPARA	15, D S SENANAYAKE VEEDIYA,AMPARA
ARPICO DEHIWALA	ARPICO SUPER CENTRE,GALLE RAOD,DEHIWELA
ARPICO MAHARAGAMA	ARPICO SUPER CENTRE ,NO 310,HIGH LEVEL ROAD ,NAWINNA,MAHARAGAMA
BAMBALAPITIYA	NO. 232,GALLE ROAD, COLOMBO 04
COLOMBO 07	NO.209, DHARMAPALA MAWATHA,COLOMBO 07
COMFORT WEAR - NITTAMBUWA	WATHUPITIWALA EPZ,NITTAMBUWA
DURDANS	DURDANS HOSPITAL ,NO 3,ALFRED PLACE , COLOMBO 03
GALLE CITY	NO.130, MAIN STREET, GALLE
HORANA	NO.100,SRI SOMANANDA MAWATHA,HORANA
JA-ELA	NO.140, NEGOMBO ROAD, JA ELA.
JEWELKNIT - MINUWANGODA	JEWELNIT GARMENT ,MINUWANGODA
KEGALLE	NO.186,MAIN STREET,KEGALLE
KIRULAPONE	NO.98, HIGH LEVEL ROAD, KIRULAPONE
KOCHCHIKADE	NO.96A, CHILAW ROAD,KOCHCHIKADE
KOLLUPITIYA	285, GALLE ROAD,COLOMBO 3
KULIYAPITIYA	NO.74, HETTIPOLA ROAD,KULIYAPITIYA.
LIBERTY PLAZA (OFF SITE)	LIBERTY PLAZA SHOPPING COMPLEX-COLOMBO 03
MARADANA	549, MARADANA ROAD, COLOMBO 10
MT LAVINIA	NO.234A ,GALLE ROAD ,MT.LAVINIA
NUWARAELIYA	NO.36/3, BUDDHA JAYANTHI MAWATHA,NUWARA ELIYA.
PANNALA	NO.29 A,KULIYAPITIYA ROAD,PANNALA.
PETTAH	NO.180/1/31, PEOPLE'S PARK SHOPPING COMPLEX,COLOMBO 11
RATMALANA	NO.381, GALLE ROAD,RATMALANA
SHADOW LINE- KATUNAYAKE	UNIT 15, GCE PLAZA COMPLEX, EPZ, KATUNAYAKE
THALAWATHUGODA	NO.07, SURAMYA BUILDING, KOTTE ROAD,THALAWATHUGODA
UNION PLACE	NO.01, UNION PLACE,COLOMBO 02
WATTALA	NO.396,NEGOMBO ROAD, WATTALA.
WELLAWATTA	343, GALLE ROAD ,COLOMBO 06
YAKKALA	No.252/5 ,KANDY ROAD, YAKKALA

FAQ's

What is the new service launched?

For the first time in Sri Lanka, mCash Withdrawals (Cash Out) are possible at Commercial Bank CardLess ATMs (Automated Teller Machines)

What is the new service about?

mCash Customers can now instantly withdraw physical cash from Commercial Bank Cardless ATMs

Does the mCash Customer need to have a Commercial Bank Account to use the facility?

No.Only required to have a mCash Account.

Is there a card involved in the process of Withdrawal at ATM?

No. this is a Card-less process. However you are required to have the Mobile Phone with the mCash Account to receive the PassCode and other confirmation SMSs.

Is there a limit that mCash Customer can withdraw money from the mCash Account via ATMs?

Yes. Current mCash Cash Out limits will apply.

Please refer “Transaction Limits & Charges” here

What does the customer need to do in order to perform a Withdrawal @ Commercial Bank CardLess ATMs?

Step 01 – Obtain the Five Digit ATM Withdrawal PassCode

Select “mBanking” option

Select “ATM Withdrawal” option (which is available under “mBanking” option) and confirm

mCash Customer will receive a SMS with Five Digit PassCode (e.g. 12345)

Step 02 – Visit ATM and Obtain Physical Cash

Visit the nearest Commercial Bank CardLess ATM

Follow through below steps on the ATM

Select “Card Less Transactions” option on the ATM screen

Select “mCash”

Enter mCash Account Number (which is the Mobitel Mobile Number)

Enter preferred Amount

Enter the PassCode and confirm

Collect physical dispensed by the ATM

What is this 5 Digit PassCode?

mCash Customer is sent a five digit authorization number via SMS when “ATM Withdrawal” is requested as mentioned above.

This 5 Digit Pass Code is required to be entered on the CardLess ATM to obtain cash.

This number will be valid only for 30 minutes for security purposes.

Therefore mCash Customers are advised to request for the 5 Digit Pass Code while waiting at the ATM queue or at least 15 minutes before visiting the CardLess ATM

What will happen if 5 Digit Pass Code is expired?

You need to request for another pass code after 30 minutes by following the steps mentioned above.

This is due to the fact that first Pass Code will be expired after 30 minutes.

What will happen if thePassCode SMS is accidentally deleted which ?

You can log to mCash Account and request for the PassCode again.

If your request comes within 30 minutes, then same PassCode will be sent via SMS.

If 30 minutes expired, then you will receive a new PassCode.

How would mCash Customer know that ATM withdrawal is successful/ rejected?

There will be number of messages displayed on the Cardless ATM machine on the status of the transaction.

Further mCash will also send successful / rejected transaction status via SMS.

This SMS will include your account balance after the ATM transaction.

Is there a service charge when performing a mCash cash-out through a Commercial Bank Cardless ATM?

Current mCash Cash Out Charges will apply.

Please refer “Transaction Limits & Charges” here

Is there an Additional Fee charged by the Bank ATM?

No. There are no additional fees charged to mCash Customers by the ATM or the Bank.

Only charges applicable will be the mCash Cash Out fees as described above.

Can a customer perform a mCash withdrawal if the customer does not have the mobile phone with him/her?

No. mCash Customer is required to carry the Mobile Phone to receive the 5 Digit Pass Code.

Therefore Mobile Phone is required to complete the Withdrawal at Bank ATM.

What is the benefit for mCash customers by using this service?

mCash Customer can visit ATMs 24 X 7 for Cash Out transactions adding great deal of convenience.

Under what situations would one require to withdraw money from the mobile wallet?

When a person is in need of physical cash, a family member or a close friend could send money where mCash Customer can then withdraw money received to his mCash Account through the nearest Commercial Bank Cardless ATM (or by visiting a Mobitel location/mCash Retailers)

Service	Description
Cash In	Deposit money in to your mCash account
Cash Out	Withdraw money from your mobile at any mCash retail point
Transfer Funds	Send money to any mCash customer
Transfer Funds with Withdrawal Charge	Send money to any mCash customer and the receiver’s withdrawal charge is borne by the sender
Pay Mobitel Bills	Pay your Mobitel bills straight from your Mobile
Pay Utility Bills	Pay your LECO & Water (NWSDB) bills Pay your subscriptions, installments and insurance premiums
Pay for Goods and Services	Pay for Goods & Services purchased at mCash Merchant Points
Purchase Products	Pick/ enter the unique product code assigned and advertised for mCash by the merchants and purchase directly.
Check Account Balance	Check your account balance
Mini Statement	View the last 5 transactions
Change PIN	Change your PIN
Change Language	Change the preferred language between Sinhala, Tamil and English

Step 1: Simply dial #111# and follow the instructions that appear on your screen

Step 2: After you register successfully, you will receive a SMS notification

Please ensure that your PIN is kept confidential at all times.

Account Types

Basic Account

You could register for a Basic mCash Account by dialing #111# and upon registration you’ll be entitled to an account limit of Rs. 10,000.

Enhanced Account

If you wish to, you may upgrade your account to an Enhanced Account with an account limit of Rs. 25,000.

Please visit your nearest Mobitel Service Point or download the application form and submit it to the nearest Mobitel Service Point to upgrade to an Enhanced Account.

Downloads

Terms & Conditions

Application Form

User Manual

Transaction Limits

The below Transactions Fees/Charges are applicable with effect from 1st February 2020

Transaction Type	Transaction Charge
mCash Account Top up	FREE
Send & Receiving Money	FREE
Mobitel Bill Payments (Mobile, Broadband)	FREE
Utility Bill Payments
CEB, LECO, Water, ASK Cable Vision	FREE
Nuwara Muncipal Council , Kandy Muncipal Council Water bills	FREE
Lanka Bell & SLT	FREE
Institutional Payments (Finance, Leasing, Insurance)	FREE
AIA, Allianz, Ceylinco Life, HNB Assurance, Janashakthi, Sri Lanka Insurance, Amana Takaful, Softlogic Life etc.	FREE
Payment of Goods at appointed Merchants	FREE
Mini Statement	FREE
Balance Check	FREE
Change PIN	FREE

Above charges are only valid till 31st July 2020

mCash Withdrawals - Rs 20 for every Rs 1000

Transaction Type	mCash Account Category	Minimum Limit Per Transaction (LKR)	Max Limit Per Transaction (LKR)	Transactions Limit Per Day ( LKR)
Top-up and Receive Money	Basic	Rs.1.00	Rs.10,000.00	Rs.10,000.00
Top-up and Receive Money	Enhanced	Rs.1.00	Rs.50,000.00	Rs.50,000.00
Send Money	Basic	Rs.6.00	Rs.10,000.00	Rs.10,000.00
Send Money	Enhanced	Rs.6.00	Rs.50,000.00	Rs.50,000.00
Mobile Bill Payments / Top Up (Mobitel, Etisalat, Hutch)	Basic	Rs.20.00	Rs.10,000.00	Rs.10,000.00
Mobile Bill Payments / Top Up (Mobitel, Etisalat, Hutch)	Enhanced	Rs.20.00	Rs.50,000.00	Rs.50,000.00
Utility Bill Payments (CEB, LECO, Water, LBN, SLT etc.)	Basic	Rs.20.00	Rs.10,000.00	Rs.10,000.00
Utility Bill Payments (CEB, LECO, Water, LBN, SLT etc.)	Enhanced	Rs.20.00	Rs.50,000.00	Rs.50,000.00
Institutional Bill Payments (Insurance, Other Institutes)	Basic	Rs.20.00	Rs.10,000.00	Rs.10,000.00
Institutional Bill Payments (Insurance, Other Institutes)	Enhanced	Rs.20.00	Rs.50,000.00	Rs.50,000.00
Payment for Goods at Participating merchants	Basic	Rs.10.00	Rs.10,000.00	Rs.10,000.00
Payment for Goods at Participating merchants	Enhanced	Rs.10.00	Rs.50,000.00	Rs.50,000.00
Internet Based Payments for any web merchant	Basic	Rs.10.00	Rs.10,000.00	Rs.10,000.00
Internet Based Payments for any web merchant	Enhanced	Rs.10.00	Rs.50,000.00	Rs.50,000.00
Bank Top-up	Basic	Rs.1.00	Rs.10,000.00	Rs.10,000.00
Bank Top-up	Enhanced	Rs.1.00	Rs.50,000.00	Rs.50,000.00

What is mCash?

mCash is a unique service which enables you to perform a wide array of financial transactions using your Mobitel phone anytime, anywhere. mCash is both easy to use and approved by the Central Bank of Sri Lanka, which ensures safety of your transactions.

Who can use the mCash service?

All Pre Paid and Post Paid customers of Mobitel.

How do I register for mCash?

Dial #111# on your Mobitel phone or visit any Mobitel Customer Service Point to register for mCash.

Is there a limit to my mCash account?

Yes. You have an upper limit of Rs. 10,000 but if you wish to you could enhance your limit.

How can I enhance my mCash account limit?

You can upgrade to an Enhanced Account with an account limit of Rs. 25,000 at any Mobitel Branch.

Do I need to have a bank account to use mCash?

No, you don’t need to have a bank account.

Can I use mCash on my existing phone number?

Yes. You can activate the service on your existing phone number.

What are the available features of mCash?

The most common functions of the system are as follows:

Cash In/Out (Deposits and Withdrawals)
Person to Person Money Transfer (Peer to peer transfer)
Bill Payments (Utility bills, insurance etc.)
Pay for goods and services
Check account balance / Mini statements

Can I use my mCash account outside of Sri Lanka?

No, you can’t.

Can I transfer money from my bank account to my mCash account?

Will I get charged a registration fee?

No. Registration for mCash is free of charge.

How do I get a statement of my transactions?

Option 01: Obtain a Mini Statement through your Mobile

Option 02: Obtain a Detailed Statement from any Mobitel branch.

How will I know whether my transaction is successful?

You will receive a confirmation SMS after every transaction.

What if I don’t receive a confirmation SMS after a transaction?

The transaction is complete only when both parties involved receive an SMS confirming the transaction hence if you don’t receive an SMS please call on our hotline 1717.

Do I get charged for receiving an SMS?

All the SMS’s that you receive are free of charge.

Is there a daily fee for using mCash?

There is no daily fee for using the service.

Do I have to maintain a minimum balance in my mCash account?

No, you don’t have to.

Do I need to pay any service charges for this service?

No, but transaction fees may apply depending on the type of transaction – Please refer below Transaction Fees.

Transaction Type	Transaction Charge (Rs.)
mCash Account Top up	FREE
Send Money
Rs. 500 and below	FREE
Above Rs. 500	5
Mobitel Bill Payments (Mobile, Broadband)	FREE
Utility Bill Payments (LECO, NWSDB (Water), SLT etc.) Direct from your Mobile At Appointed Merchant point with Merchant Assistance	20.00
Institutional Payments (Finance, Leasing, Insurance)	0 – 20.00 *Conditions Apply
Cash Withdrawal
Rs. 200 and below	5.00
Above Rs. 200 – up to Rs. 500	10.00
Above Rs. 500 – up to Rs. 1,000	20.00
Above Rs. 1,000 – up to Rs. 3,000	60.00
Above Rs. 3,000 – up to Rs. 5,000	100.00
Payment of Goods at appointed Merchants	FREE
Mini Statement	FREE
Detailed Printed Statement	200.00 at Mobitel Branches only
Balance Check	FREE
Change PIN	FREE

Do all mobiles support this mCash service?

Yes, you could use the service on any mobile phone.

How can I change my PIN?

Step 1: Dial #111# and select “Change PIN”

Step 2: Enter current PIN

Step 3: Enter new mCash PIN

Step 4: Re-enter new PIN

Step 5: You will receive a confirmation via SMS

If I misplace my PIN do I have a way to reset it?

Yes, you can reset your PIN by visiting a Mobitel outlet.

What happens to my mCash account if I lose my Mobile phone?

There won’t be an issue as your account is secured with a PIN, but if you wish to you can go to a Mobitel outlet and make a request to disconnect your mCash account until further notice.

Is my money safe?

Yes, the service follows guidelines of the Central Bank of Sri Lanka.

Will I be charged for receiving money to my mCash account?

No. Receiving money transfers into your account is FREE.

Will I be charged for checking my account balance?

No, checking account balance is absolutely FREE.

Are there any transaction limits?

Yes, there are.

Transaction Type	mCash Account Category	Minimum Limit Per Transaction(LKR)	Maximum Limit Per Transaction(LKR)	Transactions Limit Per Day( LKR)
Top-up and Receive Money	Basic	1	10,000	10,000
Top-up and Receive Money	Enhanced	1	25,000	25,000
Send Money	Basic	6	5,000	10,000
Send Money	Enhanced	6	5,000	25,000
Mobitel Bill Payments	Basic	20	10,000	10,000
Mobitel Bill Payments	Enhanced	20	25,000	25,000
Utility Bill Payments	Basic	20	10,000	10,000
Utility Bill Payments	Enhanced	20	25,000	25,000
Institutional Bill Payments (Finance, Insurance, Leasing)	Basic	20	10,000	10,000
Institutional Bill Payments (Finance, Insurance, Leasing)	Enhanced	20	25,000	25,000
Payment for Goods at Participating merchants	Basic	10	10,000	10,000
Payment for Goods at Participating merchants	Enhanced	10	25,000	25,000
Internet Based Payments for any web merchant	Basic	10	10,000	10,000
Internet Based Payments for any web merchant	Enhanced	10	25,000	25,000

I have sufficient funds in my account but why can’t I perform a transaction?

There is a daily transaction limit applicable and once you exceed the amount you will not be able to carry out transactions until the next day.

Where can I top-up my mCash account?

There are more than 10,000 mCash points across the country. Visit any Mobitel branch or retail outlets to top-up your account.

Please refer mobitel.lk/mCash for full list of Retailers.

Can I pay for goods and services purchased with mCash?

Yes, you can pay with mCash at selected Merchants. mCash sign would be prominently displayed at all our merchant partners.

Please refer mobitel.lk/mCash for full list of Merchants.

How can a Merchant get registered for mCash?

Please call for 1717 for details on how to sign up as a mCash Merchant.

What is the new service launched?

Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Lanka Bell branches island wide.

Does the Customer need to also be a Lanka Bell customer to perform an mCash transaction at Lanka Bell?

No, Customer does not has to be a Lanka Bell customer.

What are the mCash services offered at Lanka Bell?

Cash-In
Cash-Out
Mobile Bill Payments
Utility Bill Payments
Insurance Bill Payments
Leasing Payments

Where are the Lanka Bell branches located where I can perform mCash transactions?

Please refer the website for Lanka Bell branch locations

Do I have to pay extra service charges when performing transactions at Lanka Bell branches?

No. Standard charges apply

Does Lanka Bell give me a separate receipt for mCash transactions or is it the usual confirmation SMS?

Yes, Lanka Bell will issue a print receipt for transactions following a confirmation SMS

Are the transaction limits the same at Lanka Bell for mCash services?

Standard limits are applicable for Cash-In & Cash-Out

I am a Lanka Bell customer. Can I perform Lanka Bell transactions via mCash?

Yes you can.

What are the times that these Lanka Bell branches are opened & closed?

From 8.30 AM to 5.30 PM

Are the Lanka Bell branches open on weekends / Poya days / Public Holidays?

Lanka Bell branches are open half day on Saturday. Sunday and other holidays, the branches will be closed.

If an erroneous transaction happens at Lanka Bell, do I call Lanka Bell hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

mCash has now partnered with Abans to make your life simple and more convenient. Engage in Cash-In, make Utility Bill, Insurance Premium and Leasing Payments at any Abans Showroom island wide.

FAQ's

What is the new service launched?

Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Abans showrooms island wide.

Does the Customer need to also be a Abans customer to perform an mCash transaction at Abans?

No, Customer does not has to be a Abans customer.

What are the mCash services offered at Abans?

Cash-In

Utility Bill Payment

Insurance Bill Payments

Leasing Payments

Where are the Abans showrooms located where I can perform mCash transactions?

Please refer the website for Abans showroom locations

Do I have to pay extra service charges when performing transactions at Abans Showrooms?

No. Standard charges apply

Does Abans give me a separate receipt for mCash transactions or is it the usual confirmation SMS?

Yes, Abans will issue a print receipt for transactions following a confirmation SMS

Are the transaction limits the same at Abans for mCash services?

Standard limits are applicable for Cash-In

I am a Abans customer. Can I perform Abans transactions via mCash?

This function will be enabled soon

What are the times that these Abans showrooms are opened & closed?

From 8.30 AM to 7.00 PM

Are the Abans showrooms open on weekends / Poya days / Public Holidays?

Yes

If an erroneous transaction happens at Abans, do I call Abans hotline or Mobitel hotline?

Call 1717, Mobitel Hotline with the transaction reference number

View Abans Branch Network >>

mCash Account Top-up(Deposit Money)

Step 1: Merchant initiates the transaction

Step 2: Provide your mobile number and the amount you prefer to deposit

Step 3: Hand over cash to the Merchant

Step 4: You will receive a confirmation SMS along with transaction details

Withdrawal (Withdraw Money)

Walk into any mCash Point and request for the Cash out Service

Step 1: Merchant initiates the transaction

Step 2: You need to provide your mobile number and inform the amount you need to withdraw

Step 3: Once the Merchant confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

Step 4: Enter your PIN to authorize the transaction

Step 5: You will then receive a confirmation SMS along with transaction details

Step 6: Merchant will hand over cash

Send Money

Step 1: Dial #111# and select Send Money

Step 2: Enter your PIN

Step 3: Enter the Mobile number of the person you wish to transfer funds to

Step 4: Enter the amount you wish to transfer

Step 5: Confirm transaction

Step 6: You will receive a receipt via SMS including the transaction details

Send Money with Withdrawal Fee

Step 1: Dial #111# and select Send Money with Withdrawal Fee

Step 2: Enter your PIN

Step 3: Enter the Mobile number of the person you wish to transfer funds to

Step 4: Enter the amount you wish to transfer

Step 5: Confirm transaction

Step 6: You will receive a receipt via SMS including the transaction details

Mobitel Bill Payments

Step 1: Dial #111# and select “Mobitel Bill Payments” from menu

Step 2: Enter your PIN

Step 3: Enter the amount you wish to pay

Step 4: Confirm the transaction

Step 5: You will receive a receipt via SMS including the transaction details

Utility Bill Payments

Step 1: Dial #111# and select “Utility Payments” from the menu

Step 2: Select Pay Bill

Step 3: Select relevant utility provider (CEB, LECO, Water Board etc.)

Step 4: Enter your PIN

Step 5: Enter the amount you wish to pay

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including transaction details

Add New Payee (Utility Bill Payments)

Step 1: Dial #111# and select “Utility Payments” from menu

Step 2: Select Manage Payee List

Step 3: Select Add New Payee

Step 4: Select one Payee from List

Step 5: Prompt to enter a preferred account name

Step 6: You will be prompted to enter the account number

Step 7: Re-enter the account number

Step 8: You will receive a Reference Number

Step 9: Account details will be sent through an SMS

Pay for Goods & Services

Over the Counter

Step 1: Merchant initiates the transaction by informing you the bill amount

Step 2: You need to provide your mobile number

Step 3: Once the Merchant confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

Step 4: Enter your PIN on your mobile to authorize the transaction

Step 5: You will then receive a confirmation SMS along with the transaction details

Step 6: Merchant will hand over goods / services to you

Institute Payments

You can also make payments to Institutes which are mainly service organizations such as government departments, commercial banks, insurance, finance & leasing companies, educational service providers etc.

Manage Institutes List

Step 1: Dial #111# and select “Institute Payments”

Step 2: Select Manage Institute List

There onwards you could perform the following similar to the manner in which you manage the utility list.

- Add Institute

- Delete Institute

- View Institute List

- Delete Institute List

Pay Institute

Step 1: Dial #111# and select “Institute Payments”

Step2: Select Pay Institute

Step 3: Select the Institute you wish to make the payment to

Step 4: Enter your PIN

Step 5: Enter the amount

Step 6: Confirm the Transaction

Step 7: You will receive a confirmation message upon a successful payment

Check Account Balance

Step 1: Dial #111# and select “Check Balance”

Step 2: Enter PIN

Step 3: You will be able to view the balance

Manage Your Account

Mini Statement

Step 1: Dial #111# and select “Manage Your Account”

Step 2: Select Mini Statement

Step 3: Enter PIN

Step 4: You will be able to view the Mini Statement as a message

Change Language

Step 1: Dial #111# and select “Manage Your Account”

Step 2: Select “Change Language”

Step 3: Enter your PIN

Step 4: Select your preferred language

Step 5: Confirm the change of language

Step 6: You will notified of the change of the preferred language

Change PIN

Step 1: Dial #111# and select “Manage Your Account”

Step 2: Select Change PIN

Step 3: Enter current PIN

Step 4: Enter new mCash PIN

Step 5: Re-enter new PIN

Step 6: You will be notified regarding the change of the PIN

Close Account

Step 1: Dial #111# and select “Manage Your Account”

Step 2: Select “Close Account”

Step 3: Enter your PIN

Step 4: Confirm the Closure of the Account

Step 5: You will receive a confirmation message on the account closure

Detailed Statement

You can walk into any Mobitel Branch and request for Detailed Statement of your mCash account

Where can I

Pay with mCash

Top up & Withdraw

Getting Started

What is mCash?

Who can use the mCash service?

What is this offer?

How to register for mCash?

What should be done after registered for mCash top-up?

How to top-up mCash?

What could be done from the Cashback amount?

How to make a payment using mCash?

What is the promotion duration?

What are the Terms and Conditions of this promotion?

FAQ's

FAQ's

Transaction Limits

View Abans Branch Network >>

mCash Account Top-up(Deposit Money)

Withdrawal (Withdraw Money)

Send Money

Send Money with Withdrawal Fee

Mobitel Bill Payments

Utility Bill Payments

Add New Payee (Utility Bill Payments)

Pay for Goods & Services

Over the Counter

Institute Payments

Pay Institute

Check Account Balance

Manage Your Account

Change Language

Change PIN

Close Account

Detailed Statement

Search form

Where can I

Pay with mCash

Top up & Withdraw

Getting Started

What is mCash?

Who can use the mCash service?

What is this offer?

How to register for mCash?

What should be done after registered for mCash top-up?

How to top-up mCash?

What could be done from the Cashback amount?

How to make a payment using mCash?

What is the promotion duration?

What are the Terms and Conditions of this promotion?

FAQ's

FAQ's

Transaction Limits

View Abans Branch Network >>

mCash Account Top-up(Deposit Money)

Withdrawal (Withdraw Money)

Send Money

Send Money with Withdrawal Fee

Mobitel Bill Payments

Utility Bill Payments

Add New Payee (Utility Bill Payments)

Pay for Goods & Services

Over the Counter

Institute Payments

Pay Institute

Check Account Balance

Manage Your Account

Change Language

Change PIN

Close Account

Detailed Statement