Frequent Inquiries |
DIY to promote |
---|---|
• Payment details / Last Bill Date / Last Bill Value / Unbilled Usage / Balance of the free entitlements (Voice /Data) / Bill date / Billing period |
• USSD code ( #1456# ) / (#170#) |
• DATA add-on |
• SMS method (Type as : act "Package Code" and send to 2545) |
• Package details |
• USSD code ( #888# ) |
• DATA Bundle |
• USSD code ( #1456# / #170# ) |
• Billing Information |
• USSD code ( #1456#) |
• Usage Alert via Miss Call |
• Dial 0701755777 |
• Promise Payment |
• Online / Bank Apps |
• To check assigned complaint status |
• USSD code (#1775#) |
• DATA extension |
• DataMart app (Postpaid Add-On Plans-Data Extension Plans) Self Care app ( Postpaid Add-On Plans ) |
• Unsubscribe Mobitel Promotional SMS & OBD through |
• USSD code (#888#) |
• Package details / Package information |
• USSD code ( #888# ) |
• DATA & usage Balance |
• USSD code ( #1456# ) DATAmart App SMS Option (Type as: “Usage“ and send to 4567) |
• Data plan activation |
• SMS Option (Type as: act "Package Code" and send to 2545) • USSD code ( #170# ) |
• Broadband on Mobile |
• SMS Option ( Activation - Type as: act "Package Code" and send to 2545 / Deactivation - Type as: dct "Package Code" and send to 2545) USSD code ( #170# ) DATAmart App |
• Duration Based Plans |
• SMS Option - ( Activation - Type as: ACT <space> DB35 / ACT <space> DB85/ ACT <space> DB105 / ACT <space> DB185 / ACT <space> DB405) • DATAmart App |
• How to check the eligibility for this 4G migration offer |
• USSD code (#170#) |
• YT/SN/IM Plans |
• USSD code ( #170# ) |
• HD mode in YouTube plan |
• Type ACT HD and send to 160 |
• eLearning Plans |
• DATAmart App |
• VAS |
• Self-care USSD code ( #270# ) |
• Logged complaint statues |
• Self-care USSD code ( #1775# ) |
• Number reservation |
|
• Credit Limit Enhancement |
• www.mobitel.lk (Personal -> Postpaid -> Billing -> Credit Limit Enhancement) |
• Standing Orders |
• www.mobitel.lk (Personal -> Postpaid -> Billing -> Modes of Payments -> Standing Order) |
• Unable to access Zoom |
• Self-care / USSD code ( #170# ) |
• Alteration Services on Post paid Account (Temporary Suspension on Request, Detail Bill request ,Package change, Change of billing Address & Bill copy request) |
• PIN Process USSD code ( #171# ) |
• E-Bill Activation |
• Self-care USSD code (#9900#) • Using My account • Mobitel Self-care App |
• To change the e-mail address |
• Self-care USSD code (#9900#) • by login in to ‘My account’ |
• To Promote the Payment Channels - Android Smart Phone: • Selfcare App • mCash App • My Account • Website |
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• To Promote the Payment Channels - iOS Smart Phone • Selfcare App • mCash App • My Account • Website |
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