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Frequent Inquiries |
DIY to promote |
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• To view the available balance |
• Self-care USSD code ( *100# / call 141 and press 1 on your handset) |
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• Previous day usage summary |
• Self-care USSD code ( #1001#) |
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• To view your charging plan |
• SMS method(Type as : DB and send it to 7678) / USSD code (dialing #170# / By dialing *100#) |
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• To view the DATA Balance |
• SMS method (Type as : 123 and send it to 7678) |
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• DAILY Package activation |
• Self-care USSD code (#7678# and follow the instructions.) |
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• MNTLY Package activation |
• Self-care USSD code (#7678#) SMS-method (Type as:123 and send to 7678) |
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• NOKI2 Package activation |
• Self-care USSD code (#256#) |
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• NOKIA Package activation |
• Self-care USSD code (#256#) |
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• PMOD Package activation |
• Self-care USSD code (#7678#) SMS-method (Type as :123 and send to 7678) |
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• SELFE Package activation |
• Self-careUSSD code (#763#) |
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• FP10 Package activation |
• Change the Package to Blaster, Reload Rs.500/- & Dial #147# |
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• MBF Package activation |
• Change the Package to Blaster, Reload Rs.500/- & Dial #147# |
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• 2 IN 1 Package activation |
• Change the Package to Blaster, Reload Rs.500/- & Dial #147# |
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• 3IN1T Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• 8GIFT Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• BHANDHAM Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• BRNCH Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• CH12K Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• CH500 Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• CWPD Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• DEYN Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• DSBL1 Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• DSBL2 Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• ENTAC Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• G1000 Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• GRAD Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• GRN Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• HAJJI Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• IDDME Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• KOREA Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• Liyasara Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• LSVN Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• MDEAL Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• METER Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• O3VS Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• PDNN1 Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• S207 Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• SD12K Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• SFTLG Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• SPENC Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• SRIHO Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• SRILA Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• BB8GB Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• ITALY Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• T500 Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• T1200 Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• ZMET Package activation |
• Change the Package to Blaster, Reload Rs.500/= & Dial #147# |
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• MAX package Activation (as add-on) |
• MAX Reload Method (Reload Rs.295) |
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• BLAST package |
• BLAST Reload Method (Reload Rs.297) • Self-care USSD code ( #147# ) • SMS method (Type as:123 and send it to 7678) |
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• MAX 7Day add on plan |
• Reload Method (Reload Rs.123) |
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• MBF Activation |
• Add Number - SMS-method (addmbf#071*******Send it to 7678) |
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• REMIX 40 and 80 plan Activation |
• Reload method. |
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• ANY8 Activation |
• Activate ANY 8 - SMS-method (any8act send to 7678) • ADD ANY 8 Number - SMS-method (any8act#Number#Number#.....# Send it to 7678) • Change ANY 8 Number - SMS-method (any8chg#Exsisting number (Space) New Number Sent it to 7678) • Check ANY 8 SMS-method (myany8 Send it to 7678) • Deactivate ANY 8 - SMS-method (any8dact Send it to 7678) |
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• Smart Freedom |
• Smart Freedom Activation Option Hourly - USSD (*017*00*1#) • Smart Freedom Activation Option Daily - USSD (*017*01*1#) • Smart Freedom Activation Option Weekly – USSD (*017*07*1#) |
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• SMS Bundle Plan |
• Activate the bundle Texter - SMS activation (Type S5 send 767) / USSD activation (#767# and press 1) • Activate the bundle Texter Plus - SMS activation (Type S44 send 767 ) / USSD activation (#767# and press 2) • Activate the bundle Super Texter - SMS activation (Type S99 send 767) / USSD activation (#767# and press 3) • Activate the bundle Maxxa Texter- SMS activation (Type S145 send 767) / USSD activation (#767# and press 4 ) |
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• Mini Internet Plans |
• Activate the DATA plan Rs.5 - SMS activation (Type D5 to 7678) / Reload activation • Activate the DATA plan Rs.29 - SMS activation (Type D29 to 7678) / Reload activation / USSD activation (Dial #170#) / Web Activation. • Activate the DATA plan Rs.49 - SMS activation (Type D49 to 7678) / Reload activation / USSD activation (Dial #170#) / Web Activation. • Activate the DATA plan Rs.99 - SMS activation (Type D99 to 7678) / Reload activation / USSD activation (Dial #170#) / Web Activation. • Activate the DATA plan Rs.199 - SMS activation (Type D199 to 7678) / Reload activation / USSD activation (Dial #170#) / Web Activation. • Activate the DATA plan Rs.299 - SMS activation (Type D299 to 7678) / Reload activation / USSD activation (Dial #170#) / Web Activation. |
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• Monthly internet plans |
• Activate the Internet Plan D299 - SMS activation (Type D299 to 7678) / Reload activation / Rs. 299 PrePaid internet card / USSD activation (Dial #170#) / Web Activation. • Activate the Internet Plan D399 - SMS activation (Type D399 to 7678) / Reload activation / USSD activation (Dial #170#) / Web Activation. • Activate the Internet Plan D499 - SMS activation (Type D499 to 7678) / Reload activation / USSD activation (Dial #170#) / Web Activation. • Activate the Internet Plan D699 - SMS activation (Type D699 to 7678) / Reload activation / USSD activation (Dial #170#) / Web Activation. • Activate the Internet Plan D999 - SMS activation (Type D999 to 7678) / Reload activation / USSD activation (Dial #170#) / Web Activation. • Activate the Internet Plan D1999 - SMS activation (Type D1999 to 7678) / Reload activation / USSD activation (Dial #170#) / Web Activation. |
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• Daily Renewable Plans (Daily Plans) |
• Activation methods of Daily Plan 5.00 - SMS activation (ACT • Activation methods of Daily Plan 7.00 - SMS activation (ACT • Activation methods of Daily Plan 9.00 - SMS activation (ACT • Activation methods of Daily Plan 15.00 - SMS activation (ACT • Activation methods of Daily Plan 25.00 - SMS activation (ACT |
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• Prepaid Internet Plans (OLD) |
• Activate Prepaid Internet Plans (OLD) Rs.3 - SMS activation (Type D3 to 7678) / USSD activation (Dial #170#) • Activate Prepaid Internet Plans (OLD) Rs.24 - SMS activation (Type D24 to 7678) / Reload activation / USSD activation (Dial #170#) • Activate Prepaid Internet Plans (OLD) Rs.39 - SMS activation (Type D39 to 7678) / Reload activation / USSD activation (Dial #170#) • Activate Prepaid Internet Plans (OLD) Rs.89 - SMS activation (Type D89 to 7678) / Reload activation / USSD activation (Dial #170#) • Activate Prepaid Internet Plans (OLD) Rs.191 - SMS activation (Type D191 to 7678) / Reload activation / USSD activation (Dial #170#) • Activate Prepaid Internet Plans (OLD) Rs.279 - SMS activation (Type D279 to 7678) / Reload activation / USSD activation (Dial #170#) |
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• Activate Prepaid data plan • Check my data plan balance • Data Gifting (To gift from the day time bundle) • Data Gifting (if the customer wishes to gift 250MB from the day bundle) • Data Gifting (To gift from the night time bundle ) • Data Gifting (if the customer wishes to gift 1GB from the night bundle) |
• USSD activation (Dial #170#) / Website (www.datamart.lk) / DataMart app • DataMart app / USSD (#170# ) / SMS (DB to 7678) • SMS method (Type Dgdreceiver’s mobile numberdata volume and send to 170 ) • SMS method (Type Dgd 07******** 250mb to 170) • SMS method (Type Dgnreceiver’s mobile numberdata volume and send to 170) • SMS method (Type Dgn 07******** 1Gb to 170) |
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• D191 Prepaid Internet Plan |
• SMS Activation (D191 to 7678) • Reload Activation (Reload Rs.191.00) • Recharge Card Activation (Rs.191 Prepaid internet Card) • USSD Activation (Dial #170#) • Web Activation (Trough Mobitel website on My Account) |
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• D91 Prepaid data Add-on for North & East |
• The only available option is the reload activation. |
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• 4G only plans |
• Plans 49+tax 4G only (7 day) (Data Mart only) • Plans 99+tax 4G only (14 day) (Data Mart only) |
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• Mobitel Data Loan • Any Time Plans • Add-on plans - eLearning |
• USSD Activation (Dial #170#) • Via DataMart app |
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• Any Time Plans |
• USSD Activation (Dial #170#) • Via DataMart app • SMS Activation (A49 > 7678 / A99 > 7678 / A199 > 7678 ) |
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• Add-on plans - eLearning |
• USSD Activation (Dial #170#) • Via DataMart app • Recharge Values |
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To subscribe : • YouTube Unlimited • Social Networking Unlimited • Instant Messaging Unlimited |
• Self-care USSD code (# 170 # > Content Based Plans > YT / SN / IM) • SMS Option activation (Type ACT YT and send to 160 / Type ACT SN and send to 160 / ACT IM and send to 160) • SMS Option deactivation (Type DCT YT and send to 160 / Type DCT SN and send to 160 / DCT IM and send to 160) • Recharge Values (YouTube Unlimited Rs.275 / Social Networking Unlimited Rs.110 / Instant Messaging Unlimited Rs.54 ) |
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To subscribe : • 9IN1 Non-Stop Lokka Social |
• Self-care USSD code (# 170 # > Content Based Plans > Mobitel Non-Stop Lokka) |
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To remove : • Speed restrictions on the apps once 30GB FUP is reached on 4G Network |
• SMS Option (Type HD 9IN1 and send to 160) |
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• How to re-apply 1Mbps speed and use the apps on 4G Networks |
• SMS Option (Type FREE 9IN1 and send to 160) |
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• VAS Activations • 3rd party VAS deactivations |
• Self-care USSD code (#270#) |
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• Card Recharging Method’s |
• IVR (Dial 141,171 press 2 and follow the voice prompts) • USSD (*102*PIN num# Send) • SMS (Type PIN and sent the SMS to 141 (Prepaid only)) • M2M (Type *Pin number#071------(Top up Mob Number) Send the SMS to 141) |
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• SMS Banking |
• USSD (Dial #131# on your Handset and then select the bank) • “My Mobitel” |
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• Language Change Process |
• USSD (#888# ) |
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• Smart Share • Smart Loan • USSD Re-charge PIN Option |
• USSD (Dial *448*MOBILE NUMBER*Amount#) • USSD (Dial #247#loan amount#) • USSD (Dial #4525#) |
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• Recharge card PIN • To obtain PUK code from another Mobitel number • To change the package |
• USSD Re-charge (#4525#) • Self-care USSD code ( #888# ) • Self-care USSD code ( #147# ) |
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• Number reservation • DATA card validity period • Reward points |
• Self-care USSD code ( # 071 # ) |
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• Background data charging T&C • Complaint feedback • Lost phone TEMP |
• USSD code ( #1775# ) • Via My Account (Mange My Account – Temp/Activation and Deactivation) |