Postpaid

• Payment details / Last Bill Date / Last Bill Value / Unbilled Usage / Balance of the free entitlements (Voice /Data) / Bill date / Billing period

• USSD code ( #1456# ) / (#170#)

• DATA add-on

• SMS method (Type as : act "Package Code" and send to 2545)
USSD code ( #170# )

• Package details

• USSD code ( #888# )

• DATA Bundle

• USSD code ( #1456# / #170# )

• Billing Information

• USSD code ( #1456#)

• Usage Alert via Miss Call

• Dial 0701755777

• Promise Payment

• Online / Bank Apps

• To check assigned complaint status

• USSD code (#1775#)

• DATA extension

• DataMart app (Postpaid Add-On Plans-Data Extension Plans)

Self Care app ( Postpaid Add-On Plans )

• Unsubscribe Mobitel Promotional SMS & OBD through

• USSD code (#888#)

• Package details / Package information

• USSD code ( #888# )

• DATA & usage Balance

• USSD code ( #1456# )

DATAmart App

SMS Option (Type as: “Usage“ and send to 4567)

• Data plan activation

• SMS Option (Type as: act "Package Code" and send to 2545)

• USSD code ( #170# )

• Broadband on Mobile

• SMS Option ( Activation - Type as: act "Package Code" and send to 2545 / Deactivation - Type as: dct "Package Code" and send to 2545)

USSD code ( #170# )

DATAmart App

• Duration Based Plans

• SMS Option - ( Activation - Type as: ACT <space> DB35 / ACT <space> DB85/ ACT <space> DB105 / ACT <space> DB185 / ACT <space> DB405)

• DATAmart App

• How to check the eligibility for this 4G migration offer

• USSD code (#170#)

• YT/SN/IM Plans

• USSD code ( #170# )
SMS Option (Activate- Type as : ACT YT and send to 160/ Type as : ACT SN and send to 160/Type as : ACT IM and send to 160 Deactivate – Type as: DCT IM and send to 160 / Type as: DCT YT and send to 160 / Type as: DCT SN and send to 160 )

• HD mode in YouTube plan

• Type ACT HD and send to 160

• eLearning Plans

• DATAmart App
USSD code ( #170# )

• VAS

• Self-care USSD code ( #270# )

• Logged complaint statues

• Self-care USSD code ( #1775# )

• Number reservation

• www.match.mobitle.lk

• Credit Limit Enhancement

• www.mobitel.lk (Personal -> Postpaid -> Billing -> Credit Limit Enhancement)
www.mobitel.lk/creditlimit

• Standing Orders

• www.mobitel.lk (Personal -> Postpaid -> Billing -> Modes of Payments -> Standing Order)

• Unable to access Zoom

• Self-care / USSD code ( #170# )
Self care App

• Alteration Services on Post paid Account (Temporary Suspension on Request, Detail Bill request ,Package change, Change of billing Address & Bill copy request)

• PIN Process USSD code ( #171# )

• E-Bill Activation

• Self-care USSD code (#9900#)

• Using My account

• Mobitel Self-care App

• To change the e-mail address

• Self-care USSD code (#9900#)

• by login in to ‘My account’

• To Promote the Payment Channels - Android Smart Phone:

• Selfcare App

• mCash App

• My Account

• Website

• https://goo.gl/oCxpZo

• https://bit.ly/3luxcOU

• https://account.mobitel.lk/signin.html

• https://online.mobitel.lk/onlinepay/card

• To Promote the Payment Channels - iOS Smart Phone

• Selfcare App

• mCash App

• My Account

• Website

• https://goo.gl/VFDDVv

• https://goo.gl/M9TqKX

• https://account.mobitel.lk/signin.html

• https://online.mobitel.lk/onlinepay/card