-
What is this new service? (NSB Bank Deposit Collection Via mCash Channel / I-Saver)
NSB Bank Customers can visit any mCash Retailer point island wide and deposit money to their bank accounts. (Savings and Current accounts). After the deposit customer will receive a SMS confirmation and his money will be updated in the bank account instantly.
Even we have allowed third party deposits to NSB Bank Accounts, Anyone with a Valid NIC number can visit mCash Retailer and deposit money to a NSB Account.
-
What are the Bank accounts enabled for this service?
Any Rupee Active Savings Account at NSB. (Excluding none active, other currency type)
-
What are the locations NSB customers can make a NSB bank account deposit?
· Mobitel Branches
· SLT Teleshops Branches
· Singer Mega locations
· mCash Retailers island wide
· MM Retailers island wide (Sanasa Banks, MPCS, etc.)
-
What are the Locations which are not accepting NSB Deposits at the launch, but will be available Later?
· Pay&Go Kiosks/ Singer/keels/Cargills/Abans/Lanka bell
-
What are the extra charges for customer when depositing money at mCash Retailers?
No Charges. Service is free.
(E.g.: Customer give Rs.1, 000 to the retailer, his account will be credited Rs.1, 000)
-
Who are the Retailers has this option to accept NSB Bank deposits?
Any active mCash Retailer has the option
-
What are the mCash Retailer interfaces can do this NSB Bank deposit transactions?
· USSD Menu (Retailers who use basic mobile phone)
· mCash Retailer Web Interface ( including MM Retailers)
-
What is the Limit for mCash Retailer on NSB Bank Account Deposit?
· Per Transaction for NSB Deposit is Rs.5,000 (Maximum)
· Per Day for a NSB account limit is Rs.5,000
· Per Customer NSB account limit is Rs.5,000
-
Is there a Limit for the NSB customer on NSB Bank Account Deposit?
Per Transaction / Per Day, for a NSB bank account number customer can deposit maximum Rs.5, 000.
Next Day customer can deposit for the same bank account up to another Rs.5, 000.
(E.g.:
· Customer A - Deposit Rs.5, 000 to NSB Bank Ac no 123456789102 Today
· Customer A can’t deposit again to NSB Bank Ac no 123456789102 Today
· Customer A Can deposit again to NSB Bank Ac no 123456789102 Tomorrow
· And, Customer A can’t Deposit Rs.5, 000 to NSB Bank Ac no 123456781111 Today too
-
What are the benefits NSB Customer getting by depositing money at a mCash Retailer?
· Convenience by having a deposit location near to the customer.
· Instant SMS confirmation for the deposited amount
· Instantly funds added to NSB Bank Account
· NSB Bank Confirmation SMS to depositor’s mobile number soon after the deposit
· Completely Free / No extra fees*
· Even third party (with a valid NIC) can make the NSB Bank deposit at mCash Retailer
· Enjoy Extra Banking hours / can deposit money on Weekends / even Banking Holidays.
-
What a walk in customer should provide in order to make a NSB Deposit at mCash Retailers?
· NSB Bank Account Number
· Deposit Amount
· Depositor’s NIC Number
· Depositor’s Mobile Number
-
What if customer forgot his/her NSB account number?
Customer can call NSB Call Centre - 0710 379 379 and give his/her NIC Number NSB Bank will verify few details with the customer and provide the account number to deposit money.
-
How to do a NSB bank account deposit on Retailer USSD Menu?


-
What are the SMS Confirmation Customer receive at the retailer after depositing money?
Customer will receive 02 SMSs;
From mCash – Confirming the transaction
“mCash Bank Deposit’s Bank.2017-07-04 12:01 Rs.1, 000 Transaction Charge Rs.00.00 Bank A/C 938803456789 Paid at SUNETHCOMP Ref No 123456.”
From NSB/011 437 3100 – Confirming the Bank Deposit
“NSB Accepted Deposit of Rs.1, 000 to Account Number 938803456789 from mCash: Ref No: 20170806152628517064”
-
What are the hotline numbers available for customers to make their inquiries / complaints?
Customers – Dial 7111 (mCash / Mobitel Staff)
– Dial 0710 379379 (NSB / NSB Staff)