1. What is On-Demand PDF Bill copy via the Website?
This service enables postpaid customers to obtain a summarized PDF bill copy within the past 6 months, via the website.
2. Who can obtain the PDF bill copy via the website?
This service is available for all postpaid, voice and data customers.
3. How to obtain the PDF bill copy via the website?
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Step 01 -Click on the ‘On-demand PDF Bill Copy’ tab on the website.
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Step 02- Enter the Mobile number & the NIC number and click on the ‘Verify’ icon
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Step 03 – Upon successful verification you will receive an OTP to the respective mobile number along with the password instructions on how to open the document.
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Step 04 – Click on the respective ‘View bill’ on the required billing information & enter the NIC number (letter in caps if applicable) to open the document.
4. Is there a maximum number of attempts to requesting a particular bill copy via the on-demand method?
Yes, a single bill copy for a particular bill date can only be obtained for a maximum of 3 times during a month.
