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Thursday, 17th October 2019

Sri Lanka Bureau of Foreign Employment Partners with Mobitel to launch ‘Ran Piyapath’ – a novel Communication solution for migrant workers  

Understanding the challenges and the long felt need of foreign migrant workers in connecting with their loved ones, Sri Lanka Bureau of Foreign Employment (SLBFE) joined hands with Mobitel on 16th September 2019 to launch ‘Ran Piyapath’, a novel concept devised to empower both the migrant workers and their families back home by providing an accessible and affordable communication solution.  

Over the years, nearly 1 million people have migrated for work, bringing in significant foreign exchange to Sri Lanka. ‘Ran Piyapath’ provides a special communication package for migrant workers and an affordable local package for their family members who are back in Sri Lanka. Through this offering, Mobitel has filled the void in the market by offering customers a tailor made package, enabling them to connect with their loved ones  through video calling, voice calls SMS or any other medium.

The roaming package for migrant workers offer free rental during the 1st month, free 200 minutes call time to Sri Lanka, free calls to the SLBFE hotline via 1989; and provides a special benefit package from the second month onwards whilst the local package will provide free 1000 minutes call time and SMS to Mobitel networks coupled with free 1000 MB data for their families who are back in Sri Lanka.  Thoughtfully designed to provide value for money, after the 1st month, Ran Piyapath customers can reload their packages from Sri Lanka, through mCash, or by visiting www.mobitel.lk. Further, Mobitel has also partnered with global service providers such as Ding, TransferTo, D told, Lanka reload, Matrix, Tranglo, Kapruka and Teleseene to provide convenient options for migrant workers to reload by simply visiting one of these partners.

Every year, thousands of workers from Sri Lanka travel overseas for employment in order to support their families back home. It is a difficult phase for them as they are away from their loved ones, including family and friends who are left behind in Sri Lanka. Loneliness is a dominant feeling for these workers, but now with ‘Ran Piyapath’ migrant workers can feel confident to get connected with their loved ones. Care has been taken to ensure that the roaming package for the migrant worker and a local package for the loved ones in Sri Lanka, offering high quality, easily accessible and affordable communication solution.

Mobitel’s collaboration with SLBFE has proved to be a defining moment as now the migrant workers who work hard overseas can easily connect with their loved ones through a secure, reliable and economical connectivity. Led by the credo, ‘We care. Always.’ Mobitel strives to ensure its consumers are always connected with their loved ones by providing the best products and services that are easy to use and value for money.

Mr. D.D.P Senanayake, Additional General Manager, SLBFE, Nalin Perera, CEO, Mobitel (Pvt) Ltd., P.G Kumarasinghe Sirisena, Group Chairman SLT and Mobitel (Pvt) Ltd., Hon. Harin Fernando, Minster of Telecommunication, Foreign Employment and Sports, Hon. MP. Manusha Nanayakkara, Hon. Hector Appuhamy, Monitoring MP Foreign Employment, Mr. A.A.M Hilme, Chairman, SLBFE.

 

Thursday, 17th October 2019

Mobitel reiterates customer centricity with ‘You are our Hero’  

In keeping with the tradition, Mobitel celebrated the International Customer Service Week under the theme ‘You Are Our Hero’, which marked the central role of its customers as one of the main pillars of its success. Giving them due recognition all throughout the year and during the International Customer Service Week, Mobitel rewarded its customers with a host of irresistible offers ranging from smartphones, Post-Paid, Pre-Paid, mCash, Roaming and many more. Through these offerings, Mobitel demonstrated that its customers are the centre of its universe and the Hero of its success story!

Commenting on the customer week, Jean Fernandez, Senior General Manager, Customer Care at Mobitel said “As a customer-centric company, we have personified ‘We Care. Always.’, in our DNA, to provide our customers the best of service and meet their expectations. By following this philosophy in our day to day operations, we have been able to infuse convenience and flexibility into the lives of our customers and in return have earned their loyalty and respect to become Sri Lanka’s most loved Telco brand. We take this International Customer Service Week to thank our valued customers for being with us through thick and thin”.

In 2017, rankings released by LMD in partnership with Kantar TNS placed Mobitel as the best Mobile Service provider that offered superior Customer Service. The report evaluated companies across as many as 18 sectors, where Mobitel was positioned ahead of all telcos, reiterating its commitment as a customer-centric company.

Furthermore, earlier this year, Mobitel launched ‘Mobitel Rewards’ an exclusive loyalty programme devised to reward its loyal customer base. The rewards system recognizes the strength of customers’ engagement with Mobitel and rewards them with a host of benefits, along with special offers and discounts.

 

Through Mobitel Rewards, customers can redeem rewards points for bill payments, latest smartphones, IoT devices, accessory purchases and Prepaid top-ups. These will vary according to network usage and loyalty toward the Mobitel Network – with customers being placed under Blue, Silver Gold and Platinum tiers accordingly.

Tuesday, 15th October 2019

Mobitel Celebrates World Children’s Day in Keppetipola  

Bringing excitement and joy to the Children’s in the Keppetipola area, Mobitel, Sri Lanka’s most caring telecommunication provider celebrated the World Children’s day at the Keppetipola Public Ground recently. The event hosted many fulfilled games and events such as magic shows, jet rides, dancing competitions and many more.

This initiative carried out to benefit the underprivileged children of rural areas takes place annually. This year, Mr. Nalin Perera – CEO, Mobitel was present at the event as the Chief Guest and in a noble initiative, distributed over 1000 school bags as a token of appreciation to the deserving children present along with mountain bicycles for the winners of the Art Competition.

Mobitel, with its tagline ‘We Care. Always’, embodies how as a corporate it cares about the future generation and is focused on enriching the lives of the children, so that they become talented skillful leaders of tomorrow.

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