eChannelling introduces Sri Lanka’s first Artificial Intelligence based Chatbot

eChannelling introduces Sri Lanka’s first Artificial Intelligence based Chatbot


eChannelling, the largest Doctor Channeling Network in Sri Lanka, has launched the Chatbot for the first time in Sri Lanka’s healthcare industry. To provide this convenient method to its customers, eChannelling has joined hands with Autochatic, creators of the world's only no-coding, context-aware multilingual Chatbot building platform. Autochatic is headquartered in Paris and has operations in Europe, Singapore, New Zealand and Sri Lanka.

eChannelling Chabot is the very first artificial intelligence based channeling bot in the country leveraging on Facebook’s messenger platform. Through this, patients can channel a doctor and complete the transaction, including making payments. The Chabot is yet another state-of-the-art digital initiative by eChannelling, a 24X7 virtual agent that provides a human-like experience to find information such as doctors’ availability, doctors’ sessions etc. It also provides real-time updates of appointment sessions.

The Chabot helps channel a doctor and complete the transaction, but plans to expand into other aspects such as making changes in the channeling details, ongoing number updates, and initiating no show refund requests. eChannelling customers benefit by way of less human interaction, more customer engagements, secure data transmission, easy access and time saving. Customers can access the Chabot on their mobiles via Messenger & or initiating a chat through eChannelling Facebook page.


With a network of 250+ recognized hospitals, more than 5500 Doctors, over 2000 outlets and coverage on any mobile network, eChannelling is the easiest way to channel a Doctor anywhere at any time. eChannelling is the first company in Sri Lanka to offer a complete e-commerce based service in the health sector and one of the first public quoted technology companies in the Colombo Stock Exchange. eChannelling PLC is a subsidiary of Mobitel (Pvt) Ltd and the pioneer software developer and ICT service provider to the healthcare industry in the country. Mobitel has taken digital healthcare to the next level by adding eChannelling to its portfolio and strengthening its position in the country’s telecommunications industry.


Released date: 
Thursday, June 13, 2019
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